FAQ's
Frequently Asked Questions
We know booking a massage can come with questions, especially when you’re looking for the right treatment or visiting our studio for the first time. Our Frequently Asked Questions are here to help you feel informed, comfortable, and confident before your appointment. Below you’ll find answers to common questions about our services, booking process, and what to expect, so you can focus on relaxing and enjoying your experience.
Before Your Appointment
What should I wear to my massage?
Wear whatever makes you comfortable. During your session, you will undress to your level of comfort and be properly draped at all times. Your therapist will only uncover the areas being worked on.
Do I need to arrive early?
We recommend arriving 5–10 minutes early to allow time to settle in, complete any intake forms, and begin your session feeling relaxed.
What if I’m running late?
If you arrive late, your session may be shortened to respect the next client’s appointment, while the full service fee still applies. Please call or text us if you’re running behind.
Should I eat before my massage?
It’s best to avoid a heavy meal right before your appointment. A light snack is perfectly fine, but arriving overly full may cause discomfort during your session.
Should I shower before my appointment?
A shower isn’t required, but feeling clean and comfortable can help you relax more fully. Simply arrive as you are.
What information should I share with my therapist?
Please let your therapist know about any injuries, medical conditions, areas of pain or tension, pregnancy, recent surgeries, or anything that may affect your treatment. This helps us tailor the session safely and effectively.
Can I request specific focus areas?
Absolutely. You’re encouraged to let your therapist know which areas you’d like focused on or avoided so your session is customized to your needs.
Can I request lighter or deeper pressure?
Yes. Pressure preferences vary, and communication is always welcome. Let your therapist know at any time if you’d like the pressure adjusted.
Is massage safe during pregnancy?
Yes, prenatal massage is safe when performed by a trained therapist using proper positioning and techniques. Be sure to inform us if you are pregnant when booking. Pregnancies in the 1st trimester require a medial release form by your OBGYN to receive a massage.
Are there any conditions that prevent me from receiving massage?
Certain medical conditions may require modifications or medical clearance. If you have concerns such as acute illness, recent surgery, blood clots, or other health conditions, please contact us prior to booking so we can ensure your safety.
During Your Appointment
Will I be fully undressed?
You will undress only to your personal level of comfort. Many clients choose to undress completely, while others keep undergarments on. Your therapist will adjust the session accordingly.
How will my body be covered during the session?
You will be properly draped with sheets or blankets at all times. Only the area being worked on will be uncovered, ensuring your comfort, privacy, and dignity throughout the session.
Can I talk during the massage?
Yes—this is your time. Some clients enjoy quiet relaxation, while others prefer light conversation. You’re welcome to communicate as much or as little as you like.
What if I feel uncomfortable at any point?
Your comfort is our priority. If anything feels uncomfortable—whether it’s pressure, temperature, positioning, or technique—please let your therapist know immediately so adjustments can be made.
Can I ask to adjust pressure or technique?
Absolutely. Pressure and techniques can be adjusted at any time. Your feedback helps us tailor the session to your needs.
Will the therapist check in during the session?
Yes. Your therapist may check in to ensure pressure and comfort are appropriate, but will also allow space for uninterrupted relaxation.
Can I listen to my own music?
You’re welcome to bring your own music or use headphones if that helps you relax. Otherwise, calming music will be provided. However, frequent usage of your personal device/phone during the session will not be allowed.
What if I fall asleep?
Falling asleep is very common and perfectly okay. It’s a sign your body is deeply relaxed—there’s no need to worry at all.
After Your Appointment
What should I expect to feel afterward?
Most clients feel relaxed, lighter, and more at ease after a massage. You may also notice improved mobility or a sense of calm. Everyone responds differently, so experiences can vary.
Is soreness normal?
Mild soreness can occur, especially after deeper or therapeutic work. This is typically temporary and should ease within 24–48 hours as your body adjusts.
How much water should I drink after?
Drinking plenty of water after your massage helps support hydration and overall recovery. Listen to your body and sip water throughout the rest of the day.
How often should I get a massage?
Frequency depends on your goals and needs. Some clients benefit from weekly or biweekly sessions for ongoing tension or pain relief, while others prefer monthly maintenance or occasional relaxation sessions.
When should I schedule my next session?
Your therapist may recommend a timeline based on your body and treatment goals. Scheduling your next appointment before you leave can help maintain progress and consistency.
Are there any activities I should avoid after massage?
It’s best to avoid strenuous exercise or heavy activity immediately after your session. Gentle movement, stretching, and rest can help prolong the benefits.
What if I feel worse after my massage?
Temporary discomfort can happen as the body releases tension, but pain should not be severe or long-lasting. If symptoms persist or feel concerning, please reach out to your therapist so we can address your concerns and adjust future sessions.
Booking & Scheduling
How do I book an appointment?
Appointments can be booked easily through our online booking system on our website. You can also call or text us at 833-647-0660 to schedule an appointment. If you have questions or need assistance, you’re welcome to contact us directly.
Do you accept walk-ins?
To ensure each client receives the best care, we operate by appointment only and do not accept walk-ins.
How far in advance should I book?
We recommend booking as early as possible, especially for evenings and weekends, as availability can fill quickly. Same-week appointments may be available depending on the schedule.
Can I book online?
Yes. Online booking is available 24/7 for your convenience.
Can I book for someone else?
Yes. You’re welcome to book an appointment on behalf of someone else. Please include their name and contact information when booking. Please ensure they are aware that they must fill out the intake form.
Do you offer same-day appointments?
Same-day appointments may be available based on availability. Online booking will always show real-time openings.
How long are your sessions?
We offer multiple session lengths, ranging from 60 minutes to 120 minutes. Session options are listed during booking.
What if I’m not sure which service to choose?
If you’re unsure, you can contact us. Your therapist can customize the session based on your needs at the time of your appointment.
Do you offer couples or group sessions?
Couple massages are based on availability of the second massage therapist, typically only on Friday's. Group/Event sessions may be available for special bookings or events. Please contact us directly to discuss options.
Do you offer gift cards?
Yes. Gift cards are available and make a thoughtful gift for any occasion. They can be purchased online for an e-gift card or in-studio for a physical gift card.
Do you do events/pop-ups/group experiences?
Yes, we do! We have previously done events like Teacher Appreciation Week at several of our local schools. We also have been booked for personal events like a "Girls Spa Day" where we would set up at your location. If you are interested in having us at your event, please email us at BodyWork@lunovasoma.com or call or text us at 833-647-0660.
Pricing & Payments
How much does a massage cost?
Pricing varies based on the service and session length. Current rates are listed clearly when choosing which experience to book.
Are gratuities included or expected?
Gratuity is never required but is always appreciated and common, it is not included in the cost of services provided. If you choose to tip, it may be given at your discretion.
What forms of payment do you accept?
We accept major credit, debit cards and cash, as well as other electronic payment options available during our check out process.
Do you offer packages or memberships?
Packages are available for purchase and promotional offerings are available periodically. Please check our website or Facebook page for details or contact us for current options.
Are there discounts for veterans, seniors, or first responders?
We are proud to support our community. Veterans and first responders receive a 10% discount when booking. Identification is required during the checkout process.
Do you accept insurance or HSA/FSA cards?
We do not bill or contract with any insurance directly. However, HSA or FSA cards may be accepted depending on your plan. We recommend checking with your provider for eligibility.
What is your cancellation, no-show, and rescheduling policy?
Rescheduling or canceling is required at least 24 hours before the beginning of your appointment or you may be charged a cancellation fee of 50% the price of your scheduled appointment. Cancellation of appointment less than 24 hours will result in 50% of the total service. In addition, 2-hour services will be charged 75% of the total fee for such cancellations. No shows will result in a charge of 100% of the total service and require pre-payment upon next booking. Please be considerate and stay home if you are experiencing any visible sick symptoms and show up for your appointment, you will be sent home and charged the cancellation fee.
Health, Safety & Comfort
Is massage therapy safe?
Yes, massage therapy is generally safe for most people when performed by a licensed professional. Sessions are always tailored to your individual needs and health history.
What sanitation practices do you follow?
We follow strict sanitation and hygiene standards, including freshly laundered linens for every client, cleaning and sanitizing of the massage table before and after each client, thorough cleaning of the treatment room, and proper personal hand hygiene before and after each session.
What if I’m sick or recently injured?
If you’re feeling unwell or have a recent injury, we recommend contacting us before your appointment. In some cases, rescheduling or modifying your session may be the safest option.
Can massage help with stress or anxiety?
Yes. Massage therapy is well known for its ability to promote relaxation, calm the nervous system, and reduce stress and anxiety, supporting overall emotional well-being.
Can massage help with chronic pain?
Massage can be beneficial for managing chronic pain by reducing muscle tension, improving circulation, and supporting mobility. Your therapist can tailor techniques to your comfort and condition.
Are your therapists licensed?
Yes. Our therapist is fully licensed, insured, and trained in accordance with state regulations and professional standards.
Is my information kept confidential?
Absolutely. Your personal and health information is kept private and confidential in accordance with professional and legal guidelines.
Do you have a quiet or phone-free environment?
Yes. To maintain a relaxing atmosphere, we encourage a quiet environment and ask that phones be silenced during sessions.
Can I bring a guest?
Guests are welcome to accompany you, but we kindly ask that they wait outside the treatment room unless otherwise arranged.
Do you allow children in the studio?
For safety and to preserve a tranquil space, children are not permitted in treatment rooms unless they are receiving a service.
Is parking available?
Yes. Convenient parking is available behind The Majestic Theatre for our clients.
Is the studio accessible?
Our studio is handicap accessible. Take the elevator directly to the second floor and we located directly in front of the elevator doors.